Email support
Send screenshots, device model, and what you were trying to do.
Need help with BluMatrix?
We can help with account access, LiDAR scans, Photo Reports, estimates, App Store purchases, subscription access, and report exports.
LiDAR help
Use a supported LiDAR iPhone or iPad, move slowly, scan walls and corners, then finish and merge rooms before generating reports.
Billing help
Purchases and subscriptions are handled by Apple. Use Restore Purchases in the app if your subscription or export does not appear.
What to include in a support request
- Your BluMatrix account email or phone number.
- Your device model and iOS version.
- The project, estimate, Floor Plan Report, or Photo Report name.
- What happened, what you expected, and any screenshot that helps.
Common quick fixes
- If a purchase does not appear, open the paywall and tap Restore Purchases.
- If a LiDAR scan looks incomplete, rescan slowly and keep the device pointed at walls, openings, and corners.
- If files are still syncing, keep the app open on Wi‑Fi and try Sync Now again.
- If notifications are missing, check iOS Settings → Notifications → BluMatrix.
Plans, purchases, and cancellation
BluMatrix Pro is $49.99 / month, auto-renewing, and includes 30 estimates, 30 AI Photo Reports, and unlimited Floor Plan Reports and Manual Photo Reports each month. You can also unlock items one at a time: $9.99 for an estimate, AI Photo Report, or Floor Plan Report, and $4.99 for a Manual Photo Report.
- Manage or cancel the subscription: on your device, open Settings → tap your name → Subscriptions → BluMatrix, then change or cancel. Cancellation stops the next renewal and access continues until the end of the current period.
- Restore a purchase: open the unlock screen in the app and tap Restore Purchases.
- Refunds: purchases are handled by Apple, so refund requests go through Apple at reportaproblem.apple.com.
Full pricing and renewal terms are in the Terms of Use.
Account deletion
You can request account deletion from inside the BluMatrix account settings. If you cannot access your account, email developer@thebluecollarpro.com and include the account email or phone number.